Support

Contact Us

You can send questions, bug reports, and requests in English or Japanese, in either of these ways:

• From the App: Go to Settings → “Contact Us”. Your mail app opens with your device model, iOS version, and App version already filled in. You can review the message before sending and delete anything you do not want to include
• By email: support@utadana.com — If the link does not open a mail app on your computer, please copy this address and use it

If you email us directly about a problem, including the following information helps us look into it faster:

• Your device (for example, iPhone 15) and iOS version
• The version of the App
• What you were doing when the problem occurred

For how we handle the information you send us, see “Information We Receive When You Contact Us” in the Privacy Policy.

Frequently Asked Questions

Where are my recordings stored?

They are stored on your device. They are never sent to the Developer’s servers.

If iCloud Backup is turned on, your recordings are saved to Apple’s servers as part of your device backup, as standard iOS behavior. See the Privacy Policy for details.

Will my recordings move to a new device?

If you restore your new device from a backup, your recordings come with it. They are not transferred if you move to a new device without using a backup.

I can’t find a song by searching

If a song does not show up in search, you can add it by entering the song title and artist name yourself.

Can I record audio from other apps while recording?

The App records what the microphone picks up. Audio from other apps playing through earphones or a speaker is recorded only to the extent that it reaches the microphone.